Privacy Policy

Impact Project Management (ABN 25 679 034 256, referred to as “we”, “us”, or “IPM”) is a client-side project management consultancy based in Newcastle, New South Wales, specialising in residential, commercial, and industrial construction projects.

We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you interact with our website, contact us, or engage our services.

We may collect personal information that you provide directly or that is generated through your use of our website and services. This may include:

• Contact details: Name, email address, phone number, postal address, and business details.
• Project-related information: Details about construction projects, client requirements, correspondence, and feedback.
• Website usage data: IP address, browser type, pages visited, and cookies (for analytics and site functionality).
• Other information: Employment applications, marketing preferences, or any details provided via contact forms, emails, or phone.

We only collect information that is reasonably necessary for our business functions and activities.

We collect personal information when you:

• Visit our website or use contact/enquiry forms.
• Engage us for project management services.
• Subscribe to updates, newsletters, or marketing communications.
• Apply for employment or submit proposals.
• Interact with us via email, phone, or social media.

We use your information to:

• Provide and manage our project management services.
• Communicate with you about projects, proposals, and updates.
• Improve our website and services (including analytics).
• Send marketing or promotional material (you can opt out at any time).
• Comply with legal and regulatory obligations.
• Process employment applications.

We may disclose your personal information to:

• Our employees, contractors, or related entities involved in delivering services.
• Third-party service providers (e.g., IT hosting, cloud storage, accountants, or consultants) who assist us.
• Professional advisers (legal, accounting) where necessary.
• Regulatory authorities or law enforcement if required by law.
• Potential buyers in the event of a business sale or merger (subject to confidentiality).

We do not sell your personal information to third parties.

Any overseas transfers of personal information (e.g., to cloud service providers) will be conducted in accordance with the APPs, including through contractual safeguards where required.

We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes secure storage, access controls, and staff training. However, no electronic system is completely secure.

We retain your personal information only as long as necessary for the purposes outlined or as required by law. Once no longer needed, we will securely delete or de-identify it.

You have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Opt out of direct marketing.
• Withdraw consent (where applicable).
• Lodge a complaint about how we have handled your information.

To exercise these rights, contact us using the details below. We will respond within a reasonable timeframe.

Our website may use cookies and similar technologies to enhance user experience, analyse traffic, and personalise content. You can manage cookie preferences through your browser settings.

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites.

We may update this policy from time to time to reflect changes in our practices or legal requirements. The current version will always be available on our website. We encourage you to review it periodically.

For any questions, requests, or complaints regarding this Privacy Policy or your personal information, please contact:

Impact Project Management

Newcastle, New South Wales, Australia

Email: [email protected]

You may also contact the Office of the Australian Information Commissioner (OAIC) if your complaint is not resolved satisfactorily.

This Privacy Policy is a living document aligned with our professional operations in the construction sector. It reflects our commitment to transparency and trust with clients, partners, and visitors.